Welcome to Midtown Hotels Indonesia. We respect your privacy and are committed to protecting the personal data you share with us through our website and mobile application.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our booking engine services, the ELITE Member loyalty program, and other features across our platform.
1. Information We Collect
We collect several types of information from you to provide and improve our services:
A. Information You Provide Directly:
- Room Booking: Full name, email address, and phone number.
- ELITE Member Membership: Full name, National Identification Number (KTP/NIK), gender, email address, phone number, residential address, nationality, and date of birth.
B. Information Collected Automatically:
When you access our platform via our website or mobile application, we automatically collect technical data, including:
- Last login IP address (Last login IP).
- Device Identifier (Device ID).
- Location data (Geolocation).
- Information gathered via Cookies and similar tracking technologies on our website to enhance user navigation and session management.
2. How We Use Your Information
The personal data we collect is used for the following purposes:
- Processing Reservations: Managing and confirming your room bookings across our hotel properties.
- ELITE Member Program Management: Managing membership accounts, loyalty benefits, and verifying member identity.
- Marketing and Promotions: Sending information regarding promotions, special offers, or marketing campaigns related to Midtown Hotels Indonesia.
- Service Improvement: Analyzing preferences and usage patterns to enhance overall user experience on our platform.
- Service Communications: Sending booking confirmations, transactional updates, and policy notifications.
3. Disclosure and Data Sharing
We do not sell or rent your personal data to third parties. We only share your personal data with:
- Specific Hotel Units: Your reservation and membership details will be shared with the specific physical hotel property under Midtown Hotels Indonesia where you have made a reservation, in order to prepare for your arrival and service your stay.
- Legal Obligations: We may disclose your information if required to do so by law, regulation, or applicable legal process in Indonesia.
4. Data Security and Storage
- Data Encryption in Transit: We take data security seriously. All data transmitted between your device and our servers is encrypted using industry-standard HTTPS / TLS / SSL encryption protocols.
- Storage Location: Your personal data is securely stored on cloud servers located in Singapore. We implement technical and organizational security measures to protect your data against unauthorized access, loss, or misuse.
- Data Retention Period: We retain your personal data for as long as your account is active or for up to 10 (ten) years following your last transaction/activity to comply with statutory legal, tax, and accounting requirements.
5. Account Management and Data Deletion Rights
- Updating Information: You can update most of your personal information independently through your account profile page on the application or website.
- Changing Email Address: For security reasons, email addresses cannot be changed directly through the application/website. If you need to update your registered email address, please contact our support team.
Account Deletion & Data Retention Notice
You have the right to request the deletion of your account at any time. You can initiate an account deletion request by visiting our dedicated link below:
Request Account Deletion
Note: Upon account deletion, your user profile and membership credentials will be removed from our active systems. However, certain transactional and reservation records will be retained in our archive for up to 10 (ten) years solely to satisfy legal, auditing, and regulatory compliance obligations.
6. Mobile App Permissions
To provide the full functionality of the Midtown Hotels Indonesia Mobile Application, our app requests access to the following device permissions:
- Location: To provide recommendations for nearby hotel properties and location-based services.
- Push Notifications: To send booking confirmations, reminders, and promotional offers directly to your device.
You can grant or revoke these permissions at any time through the Settings menu on your mobile device.
7. Children's Privacy
Our services, website, and mobile application are intended solely for individuals who are 18 years of age or older. We do not knowingly collect or solicit personal information from children under the age of 18. If we become aware that we have collected personal data from a child under 18, we will promptly delete that information from our servers.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Customer Care team at:
