MidtownID is a facility service for booking rooms, meeting rooms and other social event needs on an online basis in the form of websites and mobile apps provided by Midtown Indonesia Hotels as one of the star hotel chains in Indonesia
The MidtownID website can be accessed via the domain address www.midtown.id
MidtownID apps can be downloaded on Google Play Store (Android) or APP Store (iOS) for free
You can also download via the following link for Android and following link for iOS
Make sure your mobile device is connected to the internet network and meets the following criteria
Android Mobile
IPhone Mobile
Products that you can find at MidtownID are room booking facilities, meeting rooms and other social event needs
You can register a new account at MidtownID by using an email address that has never been registered before via this link
You can also register via the receptionist at all Midtown Indonesia Hotels properties by providing some personal data, including:
After that you will receive an email notification and details regarding your Elite membership account. Please access via the website or mobile apps to enjoy the benefits of being an Elite Member
That's right, after registering you will automatically be registered as an Elite Member tier Member
For information, Elite Members have 4 (four) tiers with detailed benefits and conditions which you can see at following link
Your account details can be seen in the Member Area - Profile menu or on following link
Complete the detailed information so that you have an unforgettable stay with Midtown Indonesia
Make sure the email address and password you enter are correct.
Perform a password reset if you forget the password used via following link
Contact us immediately via email info@midtownindonesia.com and we will verify the data first to ensure that you really are the account owner
After you place an order, we will send you order details via email address. Check your email's inbox or spam
You can also view booking details via following link. Enter your email address and booking code then click the "check" button to see the details and status of your booking.
If you have registered as an Elite Member, go to the Member Area - Booking menu or via the following link to view order details and status
For children aged 0 - 4 years, breakfast will be given free, while for children aged 5 - 11 years there will be a 50% breakfast fee
This provision applies if you book a room with breakfast
General check-in and check-out times are 14.00 for check-in and 12.00 for check-out. However, for those of you who are Elite Members with Fabulous and Marvelous tiers, you get special early check-in and late check-out benefits with conditions that you can see on following link
Yes, you can still check-in as long as it's not past check-out day
You can make reservations for event venues, meetings or other activities that require a meeting room or ballroom via following link
Complete the form according to your needs and our sales team will immediately follow up via your telephone number or email
You can use the promo code to get a discount that applies according to the terms and conditions when making order payments
You can see details of promo codes and other discounts via following link
You can see details of promo codes and other discounts via following link
Midtown Indonesia also collaborates with several tenants or merchants where periodically there will be promo codes through these tenants or merchants
You can see the list of tenants or merchants via following link
Make sure you have made a reservation via the website www.midtown.id by selecting the hotel and date according to your needs and arrive at the hotel and date according to your voucher.
Show your booking voucher to the hotel receptionist for the booking validation process.
When you make an order, we will offer several additional services that you can use, such as airport pick-up, extra bed, additional breakfast and so on.
We also prepare a form for special requests that you can fill in during the room booking process
Basically, we will process the request that you entered when ordering, but there are several conditions that make it impossible to accommodate your request. This usually happens due to our limited availability.
To feel more confident that we can accommodate your request, please contact the hotel where you booked
You can see the contact details for each hotel via following link
You can add additional requests available for early check-in or late check-out requests during the booking process.
However, some of our properties usually apply flexibility regarding requests for early check-in or late check-out depending on the number of available rooms the hotel has. However, for those of you who have Fabulous and Marvelous member tiers, you have benefits for early check-in or late check-out requests which can be seen via the following link
You can cancel or change the dates of my booking only for rooms that are refundable
The process of canceling and changing the booking date can be done 3 days before the check-in date in accordance with the terms and conditions which you can see on following link
You will be charged 50% of the total payment if you cancel your order, so Midtown Indonesia will send you a refund of 50% of the payment value you have paid
If you change your order date if the latest order price is greater than the previous price, then you are obliged to pay the difference. However, if the new order price is lower than the previous price, the nominal difference will be converted into a discount in the form of a promo code that can be used on subsequent orders.
You can find the cancellation policy on the booking voucher that we send via email
You can also view via following link. Enter your email address and booking code then click the "check" button to see booking details and cancellation policy.
If you have registered as an Elite Member, go to the Member Area - Booking menu or via the following link to view booking details and cancellation policies.
We will process a refund through your account if the refund process is successful and takes a maximum of 7 days after the refund process is successful
You can change my booking dates only for rooms that have the description refundable
The process of changing the booking date can be done 3 days before the check-in date in accordance with the terms and conditions which you can see at following link
You can change the booking date via the following link. Enter your email address and booking code then click the "check" button to see details and change the booking date.
If you have registered as an Elite Member, go to the Member Area - Booking menu or via the following link to view details and change the booking date.
The Elite Program was introduced in 2016 and will be re-launched in 2023 as a form of appreciation from Midtown Indonesia Hotels to loyal customers or what they call Elite Members by providing privileges and other benefits while staying at Midtown Hotels Indonesia.
Elite Members will get points from every room transaction. The more points you collect, the greater the opportunity to upgrade to the next level which of course has even greater benefits.
For other details, you can see following link
In general, the conditions obtained when joining as an Elite Member are as follows:
For other details, you can see at following link
You can register a new account at MidtownID by using an email address that has never been registered before via this link
You can also register as an Elite Member through the receptionist at all Midtown Indonesia Hotels properties by providing some personal data, including:
After that you will receive an email notification and details regarding your Elite membership account. Please access via the website or mobile apps to enjoy the benefits of being an Elite Member
We provide an electronic card for each Elite Member where the card can be an identification of your member status.
Please access the following link to view your electronic member card
As an Elite Member, you will get points for every room transaction via the website www.midtown.id or when making a direct reservation.
Details of the points you have can be seen at following link
The point itself is separated into 2, namely
Follow the steps on following link for the process of exchanging your points
In the link above there is also a list of vouchers that can be exchanged for your points
Your elite points do not have a validity period so they cannot be forfeited, but the status points will be recalculated when March 14th every year corresponds to Midtown Indonesia's anniversary date